The most frustrating thing in the world to me is when I’m out working, nose to the grindstone, when suddenly my computer crashes and my work is lost. It takes forever to reboot and it’s particularly embarrassing when it happens in front of a customer. I get the look of disapproval that means they think I’m wasting their time. I work for a cable provider, so the people I’m with are already fuming since they can’t watch their favorite shows at the moment. Hell hath no fury like a woman who missed the newest episode of Scandal. I definitely don’t need a network crash to make it worse.
Which is where a mobile VPN comes in. Recently, the cable provider I work for switched all of our mobile field devices to a new VPN (virtual private network, for all you non-geeks out there). It may sound ridiculous, but that small change has been a life-saver. Not once since then has my computer crashed while I’m desperately trying to match a customer to the problem they reported. Since I drive around to different houses all day, the best part for me is that I can go in and out of different wifi areas without losing the secure connection or dropping my application session. It saves so much time that I used to spend reloading and logging back in. The customer’s secure information stays locked up tight even while I continue cruising around. It’s smooth, easy, and way less stressful to deal with than before.
So if you work in the field and your boss has yet to realize that your job sucks when you don’t have a mobile VPN, you should drop him a line. They’re fast, secure, and they help you save face in front of your customer, which always helps.